We'll keep this plain English. We collect only what we need to run the service, we don't sell your data to anyone, and we won't spam you. That's the short version.
Fractal Suite is a software product developed and operated in Scotland, United Kingdom. Our service management platform is accessible at service.fractalsuite.com. If you have any questions about this policy, contact us at privacy@fractalsuite.com.
When you sign up, we collect your name and email address. If you sign in via Microsoft or Google, we receive your name and email from those providers — we don't receive your password.
We collect data about how you use the platform — tickets created, modules accessed, actions taken. This helps us improve the product and provide support.
Any data you enter into Fractal — tickets, comments, asset records, change requests — is stored securely and belongs to you. We access it only to provide the service or when you ask us for support.
We collect standard technical information including IP addresses, browser type, and device information for security and performance monitoring.
We do not use your data to serve you third-party advertising. We do not sell your data to any third party.
We use a small number of trusted third-party services to operate the platform:
All third-party providers are contractually required to handle your data in accordance with applicable data protection law.
We retain your data for as long as your account is active. If you close your account, we delete your personal data within 30 days. Ticket and service records may be retained in anonymised form for product improvement purposes.
Under UK GDPR, you have the right to:
To exercise any of these rights, email us at privacy@fractalsuite.com. We'll respond within 30 days.
We use only essential cookies required for authentication and session management. We do not use advertising or tracking cookies. We do not use third-party analytics services that profile you across the web.
We take security seriously. All data is encrypted in transit (TLS) and at rest. We use row-level security on our database and follow industry best practices for access control and credential management.
If we make significant changes to this policy, we'll notify active users by email before the changes take effect. The date at the top of this page reflects when it was last updated.
Questions, concerns, or requests: privacy@fractalsuite.com